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Resume

Anchor 1
Professional ​
info​​

Catalyst for innovative initiatives that address today’s business challenges of attaining revenue goals, controlling expenses, customers satisfaction, and attracting and retaining talent while achieving business and profitability objectives.  Customer-centric and problem-solver.

Skills
Work​
experience​

Assistant Director, Education & Capability Department

Tripartite Alliance for Fair Employment Practice (TAFEP)

Oct 2022 - Present

 

One of my responsibilities is developing key engagement and education strategies to build employers’ capabilities in implementing fair and progressive practices. This would include promoting NWC guidelines with new curriculum and programmes to encourage adoption among employer. I am also tasked to identify key partnerships to increase knowledge of trends and best practices to keep content relevant and practicable to employers. I am also to ensure successful delivery of resources across various platforms to reach different target groups of employees. I also manage the quality and reach of programmes to support overall corporate customer service standards.

 

Head of Training Department
Singapore Mediation Centre
Aug 2018 - Oct 2022

 
I manage and coordinate WSQ and non-WSQ workshops for Professionals, Managers and Executives in Medical, Legal, Engineering, Enforcement and Education fields. I prepare proposals and contracts for international and local businesses. I manage and supervise the training department to ensure that the organisation's training standards is met. In addition, I review, develop and implement SOPs, policies, guidelines and training contents.


It is also important to engage various stakeholders across the organisation and subject matter experts in the development of training programmes to ensure relevance and quality. I manage WSQ accreditation, SkillsFuture Fundings and SkillsFuture Framework.  I also do budgeting to monitor and control the costs associated with training and ensure that costs are within the approved budget. 

Educator
Ministry of Education
Aug 2011 - Aug 2018

 
Passionate in teaching and learning, I ventured into education. Conducted various successful projects. Played various roles such as an educator, project manager, finance officer and relationship manager. Conducted effective lessons that engaged students and this was evident in the marked improvement in students' grades. My tested customised lessons to address the needs of special group of students are used by my colleagues.
 
 
Repatriation Officer
Ministy of Manpower
Jun 2006 - Jul 2011

 
Well-versed with Singapore Immigration Act and Employment Act. Acquired interview skills and techniques. Handled foreign workers’ matters ranging from work permit to employment pass holders. Worked closely with external agencies such as Singapore Police Force, Immigration & Checkpoint and various High Commission offices.

DACE

ACTA

Microsoft Words

Microsoft Excel

Microsoft PowerPoint  

Basic Video-Making

Google Drive 

LMS e.g. Nearpod, Moodle, Google Classroom

Interactive Apps e.g. Slido, Mentimeter, Kahoot, etc

Online Presentation e.g. Prezi

Basic Website-Building e.g. WiX

Video Conference Apps e.g. Zoom, Teams, etc.

Languages

Proficient in English Language

Proficient in Malay Language

Basic Bahasa Indonesia

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Education

Masters of Business Administration

University of Birmingham

2015 - 2017

 

I enjoyed my MBA classes. The interaction with my fellow coursemates gave me a glimpse of the different industry such as shipping, banking, IT and many more. Applying the knowledge acquired during group assignments and getting constructive feedback have benefited me.

 

Postgraduate Diploma in Education

National Institute of Eucation

2012 - 2013

 

My one year in NIE was challenging but no doubt informative. Not only did I learn how to improve my presentation skills, but also learnt the different spectrum of learning ability and emotional needs which I believe comes in handy when interacting with people.

 

 

Bachelor in Business and Psychology

Singapore University of Social Sciences

2008 - 2010

 

Taking my bachelor degree in UniSIM allowed for a wider and more enriching interaction with peers who came from all walks of life. As I took my degree part-time, I was able to apply my knowledge at my workplace and contributed to my department's growth.

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